EP 55 - Change Best Practices

Here's how a front-line manager can ease their team into an unwanted change...

TRANSCRIPT

Change Best Practices

A front-line manager can ease their team into an unwanted change by first understanding the change and then communicating it clearly. Explain why it’s happening and what it means for everyone. Open the floor to their concerns, listening with empathy, and acknowledging their feelings.

If possible, get team members involved in some decision-making, giving them a sense of control. Provide support like training or resources they might need, and make it known that you’re there for them.

Keep tabs on how the change is going and be ready to adjust things if needed. Regular check-ins can make the transition smoother.

Celebrate even small wins along the way, keeping the mood positive. Your own attitude matters a lot too, so show the team that you’re on board with the change, even if it’s tough.

The main idea is to be clear, caring, and supportive. This can make the team feel understood and part of the process, turning something unwanted into a shared journey. By working together and staying open to their feelings, a manager can help the team accept and even embrace the change.